SupaSaaS Refund Policy
SupaSaaS is a digital product that provides instant access to source code and documentation. Due to the nature of digital downloads, purchases are generally considered final once access is granted.
However, we aim to be fair and transparent with every customer.
When refunds may be granted
Refund requests may be considered within 7 days of purchase if one of the following applies:
- The product does not match the description provided on the website
- A technical issue prevents basic usage and cannot be resolved
- Access to the product was granted in error
All refund requests are reviewed on a case-by-case basis.
When refunds are not granted
Refunds will not be issued in the following cases:
- Change of mind after the product has been accessed or downloaded
- Lack of technical knowledge required to use the product
- Requests submitted after the 7-day review period
- Attempts to obtain the product for free
How to request a refund
To request a refund, please contact us using the email address associated with your purchase and include a brief explanation of the issue.
Approved refunds will be processed through the original payment method, according to the policies of the payment processor.
Taxes & fees
If a refund is approved, any applicable taxes or fees collected at checkout will be handled according to the rules of the payment processor and local regulations.
Summary
- SupaSaaS is a digital product with instant access
- Refunds are not automatic, but reasonable requests are reviewed fairly
- Our goal is transparency, fairness, and long-term trust
If you are unsure whether SupaSaaS is right for your project, please review the available demo and documentation before purchasing.